Wednesday, November 04, 2009
| Call Report Changes, Errors, Problems: Including Proposed Revisions Effective March 31, 2010 - Tele/Web Seminar |
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HIGHLIGHTS: • 2009 changes and 2010 proposed revisions • Supplemental instructions: goodwill, construction loans • Other than temporary impairment • Other real estate • Restructured loans • Overdrafts and overdraft protection programs • Commitments to originate and sell 1-4 mortgage loans • Additions to nonaccruals • Rebooking charged-off loans For a complete seminar brochure, please contact the CBA office. Thank You |
| Compliance & Customer Service: Explaining Today’s Issues & Tomorrow’s Challenges - CBA Seminar by Chuck Lewis and Rory Rowland - Wichita |
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You’ve made it through the bank closings, the foreclosures, the earnings plunge and the insurance assessment. Surely there can’t be any more obstacles for bankers?! Hear about the incredible amount of regulatory changes that bankers are facing this year and learn how you can stay ahead of this oncoming compliance tsunami. We’ll discuss the management points of the changes and provide guidance to being in compliance to share with your board, your staff and yourself! • Learn the secrets customers share about their best customer service experiences. • Hidden gold: How to turn complaints into profits • Discover how CSRs can stay motivated and productive • What is it that customers really want – hear their real life story? • In this conference—for customer service reps and customer service managers and supervisors - you´ll learn hundreds of techniques and tips for effectively and successfully dealing with customers. • What works—and doesn´t work—for disarming an angry customer • How to take the bite out of asking questions you must ask when the customer is "on edge" • How to let customers feel they´re right—without bending company policies and procedures • How to relax under pressure – this simple technique can be used anytime For a complete seminar brochure, please contact the CBA office. Thank You |